Shipping policy

 

Thank you for shopping with so-fille. We want to make sure you have a seamless and enjoyable shopping experience, which includes a clear understanding of our shipping policies. Please take a moment to review the following information.

1. Processing Time:

• All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving payment.
• During high-demand periods, processing times may be slightly extended. We appreciate your patience.

2. Shipping Rates:

• We offer standard and express shipping options.
• Shipping rates are calculated at checkout based on the destination and the selected shipping method.

3. Shipping Destinations:

• We currently ship to addresses within the United States.

4. Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• You can track your order using the provided tracking information.

5. Shipping Providers:

• We partner with reputable shipping carriers to ensure reliable and timely delivery.
  

6. Estimated Delivery Time:

• Standard Shipping: 3 to 5 business days
• Express Shipping: 1 to 2 business days
• Please note that these are estimated delivery times, and actual delivery may vary.

7. Delayed Shipments:

• In the rare event of unexpected delays, we will promptly notify you via email.
• so-fille is not responsible for delays caused by factors beyond our control (e.g., natural disasters, customs delays).

8. Missing or Lost Packages:

• If your package is missing or lost in transit, please contact our customer support team here for assistance.

9. Returns and Refunds:

• For information on returns and refunds, please refer to our Return Policy.

By placing an order with so-fille, you agree to the terms and conditions outlined in our Shipping Policy.

If you have any further questions or concerns, please don't hesitate to contact our customer support team here